Support
Something broken? Write to us.
Stand Eternal is made by Eternal Forge, a one-person studio. There is no ticket queue and no support bot. Whatever you send lands with the person who wrote the code.
Two ways to reach us
Best for account problems and anything you would rather not post in public.
stand.eternal.game@gmail.comWe read everything. Expect a reply within a few days rather than within the hour, and be patient across weekends.
Refunds go through Steam
If you bought Stand Eternal on Steam, Valve handles the refund, not us. Open Steam, go to Help, then Steam Support, pick Stand Eternal and choose the refund option. Steam's standard policy applies: under 14 days since purchase and under 2 hours played. We do not override it and we cannot process the payment ourselves.
Write to us anyway if the reason was something broken. A refund request we never hear about is a bug we never fix.
Reporting a bug
The game is in active development, so bug reports are genuinely useful rather than an inconvenience. What helps most:
- What you were doing right before it happened.
- Your House name, so we can find the right world state.
- Roughly when it happened, including your timezone.
- A screenshot, if the problem is something you can see.
Your data
To see, correct, export or delete the data we hold about you, email the address above and say what you want done. The privacy policy lists exactly what we store and why.